At Bixe, your satisfaction is our top priority. We want your experience—and your child’s first ride—to be smooth and joyful. If for any reason you’re not completely happy with your purchase, we’re here to help.
30-Day Return Policy
We offer a 30-day return window from the date of delivery. If 30 days have passed since you received your bike, unfortunately, we can’t offer a refund or exchange.
To be eligible for a return, the item must be:
- In new and unused condition
- In its original packaging
- With all parts and accessories included
Please include your order number and reason for return when contacting us.
How to Initiate a Return
To start the return process, please contact our customer support team at:
📧 contact@bixebalancebike.com
We will provide you with detailed return instructions and a return authorization number.
Please do not send your purchase back without prior authorization.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5–7 business days.
- Shipping costs are non-refundable unless the return is due to a defect or our error.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your product for the same item, contact us at:
📧 contact@bixebalancebike.com
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. Be sure to include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We’ll make it right as quickly as possible.
Questions?
If you have any questions about our refund and return policy, don’t hesitate to reach out:
📧 contact@bixebalancebike.com
We’re here to help and want you to love your Bixe experience!